Refund policy

PERFORMANCE GUARANTEE (NEVORA NEUROPATHY CREAM)

Nevora offers a limited performance guarantee based on the intended relief benefits of Nevora Neuropathy Cream when used as directed. To protect the integrity of this guarantee and prevent misuse, customers must meet all of the requirements below to be considered for eligibility.

Proof of Consistent Use Required

To qualify for consideration under our performance guarantee, customers must provide all of the following documentation:

  • Photo evidence of consistent use

    Timestamped photos of the product at:

    Day 0 (first day of use)

    Day 15

    Day 30

    Day 45

    Day 60

    These photos must clearly show the Nevora Neuropathy Cream container to confirm continued possession and use.

  • Self-reported progress logs

    Timestamped written reflections at:

    Day 15

    Day 30

    Day 45

    Day 60

    Each entry must include at least 2–3 full sentences describing any changes, improvements, or lack of improvement in symptoms (such as burning, tingling, numbness, pins and needles, or discomfort).

  • Additional supporting evidence (if applicable)

    This may include photos, short video logs, or other reasonable documentation demonstrating symptom changes or continued discomfort.

Eligibility Determination

If all required documentation is submitted and reviewed, and the customer did not experience the advertised benefits despite proper use, Nevora may, at its sole discretion, approve a refund in accordance with this policy.

Failure to provide complete and accurate documentation will result in automatic denial of the claim.

 

 

DIGITAL DOWNLOADS & EBOOKS

All digital products purchased from Nevora, including eBooks, guides, or protocols, are non-refundable.

Once a digital product has been delivered or made accessible, it cannot be returned, exchanged, or refunded under any circumstances, including promotional purchases.

Free eBooks Included With Promotions

For promotions that include a free eBook (e.g., Buy 2 Get 1 Free):

  • The free digital product is non-refundable

  • If the qualifying physical product order is canceled or returned, the customer:

    • Will not receive a refund for the free eBook, and

    • The retail value of the free digital product will be deducted from any approved refund, or charged separately if necessary

     

 

ORDER CANCELLATION POLICY

Orders cannot be canceled once they have been shipped or fulfilled.

 

RETURN POLICY FOR PHYSICAL PRODUCTS

How Do I Request a Return?

To request a return, you must contact us at support@trynevora.com and explain your situation. All return requests are reviewed individually.

Eligible Returns

Returns are only accepted if the product:

  • Arrived damaged or defective

  • Was incorrect or not what was ordered

  • Has a verified factory defect

Return Conditions

  • The product must be unused, unopened, and in the same condition as received

  • Return requests must be submitted within 14 days of delivery

  • Requests made after 14 days will not be accepted

 

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

  • You must contact support@trynevora.com within 48 hours of delivery

  • Include photos and your order number

  • We will investigate and may issue a replacement or store credit at our discretion

 

 

ITEMS NOT DELIVERED / DELIVERY ISSUES

Reporting Non-Delivery

If you believe your order was not delivered due to an issue such as:

  • Incorrect address

  • Missed delivery

  • Carrier error

You must notify us within 48 hours of the expected delivery date at support@trynevora.com.

Failure to report within this timeframe releases Nevora from responsibility, and the order will be marked as fulfilled.

Resolution Process

We will investigate the issue and may:

  • Reship the order, or

  • Provide instructions to recover the package, depending on the situation

NO REFUNDS ON CONSUMABLE PRODUCTS

Nevora Neuropathy Cream is a consumable topical product.

As such, refunds are not issued once the product has been used, except where required by applicable law or explicitly covered under the performance guarantee with full documentation.

 

SHIPPING & ADDITIONAL POLICIES

Return Shipping Costs

  • Customers are responsible for all return shipping costs

  • We strongly recommend using a trackable shipping service

  • Processing Fee

  • A $5 processing fee per item will be deducted from approved refunds

  • For returns of 2 or more items, the fee is reduced to $4 per item

Items Marked as Delivered

If a carrier marks an item as Delivered, you must:

  • Check your property thoroughly

  • Check with neighbors or building management

If the issue remains unresolved, contact us for assistance.

Nevora is not responsible for lost or stolen packages after delivery confirmation.

 

LIMITATION OF LIABILITY

Nevora is not liable for:

  • Theft or loss after delivery

  • Customer error in providing shipping information

  • Delays or issues caused by the carrier once the package is in transit

POLICY CHANGES

Nevora reserves the right to modify this policy at any time without prior notice.

All changes are effective immediately upon posting.

QUESTIONS OR SUPPORT

For any questions or assistance, contact us at:

📧 support@trynevora.com